Volunteer Administration Assistant

SSW is looking for Admin Volunteers to support our small team with a range of administrative and communication tasks. Your support will help us stay organised, respond to our community, and deliver services for blind and partially sighted people.

If you’re organised, reliable, and comfortable with everyday office tasks, this is a great way to make a real difference.

Role Description: Admin Volunteer

Reporting to: Relevant staff member depending on task

Admin Volunteers provide valuable day-to-day support across different areas of SSW’s work. This varied role helps ensure our services, events, and communications run efficiently and effectively.

What You Will Be Doing

Tasks may include:

  • Answering phone calls and taking messages
  • Updating our database and making referrals
  • Responding to emails in the main inbox or forwarding as needed
  • Sending initial responses to incoming referrals
  • Posting on social media on behalf of SSW
  • Creating posters and flyers using Canva
  • Sending event email notifications via Mailchimp
  • Setting up appointments
  • Scanning and securely storing documents
  • Researching information for projects, bookings, and activities
  • Supporting basic research for funding bids and drafting simple application content
  • Helping with benefit forms (with guidance)
  • Taking notes at meetings when required

Skills & Qualities

You don’t need experience in everything — support and guidance will be provided.

The following will be helpful:

  • Good organisational skills and attention to detail
  • Comfortable using email, basic IT systems, and online tools
  • Friendly and professional communication skills
  • Ability to handle information sensitively and confidentially
  • Willingness to learn and help across different tasks

What You’ll Gain

  • Valuable administration and charity sector experience
  • Opportunities to learn new systems and tools (e.g. Canva, Mailchimp, databases)
  • Being part of a friendly and supportive team
  • Flexible volunteering to suit your availability
  • A reference for future employment or study

Think this could be the role for you? Join our friendly team of volunteers and help make a difference for people affected by sight loss in our community. Get in touch to find out more: email info@sswcharity.org.uk or call 01903 235782. We look forward to hearing from you!