Share your experiences of using GP services in the last six months

Healthwatch is undertaking a survey into the public’s experiences of using GP services, specifically in the last six months. Perhaps you can help by completing the survey?


Who is Healthwatch?

Healthwatch in Sussex is the local independent champion for people using health and care services in Brighton and Hove, East Sussex and West Sussex. They listen to what people like about services and what they think could be improved and share their views with those who have the power to make change happen. 

What issues are people facing?

The COVID-19 pandemic has put a huge strain on the NHS and also impacted how the public access health services. Staff at GP practices have been working hard to deliver the vaccine programme, catch up on the backlog of treatments and respond to new ways of working such as offering video and telephone consultations and providing online consultation software such as e-consult.


Healthwatch has heard that these new ways of accessing GP services have worked well for some people, allowing them to save time and get the help they need, quickly. But for others it’s been more difficult, time consuming and frustrating to access support when they need it.

How you can help

Healthwatch has already run a survey for GP staff to understand how their roles have changed during the pandemic, what practices do well, and what challenges they face.


Now they need to hear about your experiences of accessing GP services so they can help the NHS understand what is working well and what could be better, so that together solutions can be found.


Please help Healthwatch by completing our questionnaire and tell them about your experiences of accessing GP services in the last six months. They’d like your feedback on how you contacted your GP practice, how you booked an appointment and how your appointment went.


If you need this questionnaire in another format or version, please contact Healthwatch West Sussex

phone: 0300 012 0122


web: The results of this survey will be collated and put into a report and shared with NHS services and organisations to help shape the way services are developed in the future. All feedback is anonymous.


The questionnaire should take no longer than 15 minutes to fill in. The closing date for the survey is Friday 31 December 2021.